Technology on Campus
Student Computing
RMC has 18 computing laboratories with ~350 computers available for students in all disciplines. However, most students find it desirable to have a computer in their residence hall room or Fraternity or Sorority House. There is a network connection for each pillow each student can directly connect to the campus data network and the world via wireless or ethernet port. If a student wishes to have their own computer on campus, we have several recommendations.
Recommended Minimum Configurations
The computer recommendations below should adequately meet a students on-campus computing needs for four years (although with the ever-changing innovations in technology, there are no guarantees).
Chromebooks are not sufficient as they are not a supported platform for specialty software required for some classes.
The age of computer systems impact heavily on the level of repairs required. ITS may not be able to provide service for student owned systems that do not meet the minimum recommended specifications listed below:
Windows Computer
- Intel 8th Generation, Dual Core i5 or higher
- 256 GB SSD drive or larger
Apple Mac Computer
- Intel or Silicon Dual Core i5 or higher
- 256 GB flash drive or larger
Universal Specifications
- 8 GB RAM or more
- Ethernet card (10/100/1000 mbps) and Cat 6+ cable
- Wireless Network card supporting 802.11 ac Dual Band
- Multiport adapter for laptops as needed
- **Microsoft Office 365
- Antivirus optional but recommended
- Laser printer with USB connection optional but recommended
- Webcam and headset optional but recommended
*Support for Windows 10 ends Fall 2025, after which time these devices will no longer be allowed on our secure network. Please click for a list of Windows 11 system requirements.
**Software is provided to all students by the Colleges Information and Technology Services (ITS) office under a Campus Agreement with Microsoft while the student is enrolled. The license will cease upon separation or graduation.
Questions: Call ITS at 804.752.8500.
Dell University/ 51勛圖厙 Student Pricing
51勛圖厙 has higher education offering with discounts available for Dell Computers. We do not require that you purchase from Dell, this is only for your information. Click on the link below to go to the Dell Online Store for RMC. Dell Member Id for RMC is: US14595362.
Academic pricing available through the Dell University program for .
Apple Computers
Apple computers are used by many faculty and students on-campus. Apple computers are supported for network connections and the installation of the Office Professional software subscription.
The site provides access to Apples education pricing.
Software Provided
51勛圖厙 has a Microsoft Education Enrollment Subscription that includes an Office 365 Pro subscription for all students. ITS will provide instructions and assistance to help students install the Office Professional suite directly from Office 365. There is no need to purchase Office before arriving on campus.
Windows for Education operating system is provided to all 51勛圖厙 Students at no charge.
Antivirus protection is optional but recommended. Windows Defender is built-into Windows 10/11 and we recommend activating it. For students using an Apple Mac computer ITS recommends installing a free version of Sophos or Avira for antivirus protection.
Printers
For all systems, we recommend a quality laser printer. The Library provides pay-for printing services that are very reasonably priced when compared to the cost of maintaining toner or ink jet cartridges. The college provides 247 access to use the pay-for print services offered through the Library. There is no requirement for a student to have a printer. ITS does not provide support for printing over the wireless network and provides no guarantee that your printer will function on the secure wireless. We recommend using a USB printer cable for direct access instead.
Recommended Warranty & Service Contract
RMC provides offers depot hardware maintenance and repairs for most brands of student-owned computers with an active warranty. RMC has a partnership with Nerds to Go to repair student computers. It is strongly recommended that a student purchase the 3 yr. extended warranty for their system.
If a student has hardware problems but doesnt have a warranty on the computer, he or she will have the option of using the depot repair services available through ITS. The depot repair services requires a minimum fee to perform a diagnosis and obtain a quote for the overall repair. The diagnostic fee is not charged if the student chooses to have the depot repair the computer.
Account Management
Self Service Password Management
The college provides a password self service portal that provides access to manage and reset passwords on a 247 basis. It is very important for new students to setup their password self service account and ensure safe and reliable storage of their responses to questions they will be asked when verifying their identity to reset their passwords.
RMC has disabled all alumni and retiree accounts and email protocols that do not rely on 2 factor authentication. This has been done to limit the risk of email compromise which is one of the most common methods used to launch cyber-attacks.
As of 1/24/2023, alumni and retiree email accounts that were never setup for Microsoft Self Service Password Reset and two factor Authentication are disabled. After three months of inactivity, disabled accounts without SSPR and 2FA will be deleted from the RMC email system.
If your account has been disabled and you want to keep and access to your @rmc.edu or @go.rmc.edu account; please contact the ITS Service Desk at 804-752-8500 to get your account back online and setup for SSPR and Microsoft 2 factor authentication.
Technology Support Services
Technology support services are available for RMC: Students, Faculty, and Staff. This page is for active Students, Faculty, and Staff who require access to technology support services.
All employees and students can login to the RMC to access helpful tips and FAQs for issues like setting up smart phones for email, logging into use wifi, registering a gaming device, and how to access and use other campus technology resources. If you know your user name and password, please login in the on the college intranet.
If you do not know your password and are unable to access the ITS Intranet Support Site; then you have two options available for support.
- Use the Password Self Service portal to reset your password OR
- Email the ITS helpline@rmc.edu with a non-RMC email account that you have access to; provide your name, contact number, location, and the nature of the problem you are having. Someone from ITS will contact you as soon as possible. You can also can call the helpline 804-752-8500 during normal business hours.
Password Management Services
If you are having issues with your password, please visit the to manage your password and or access credentials. The portal provides you with the ability to regain access to your account via alternate recovery email and/or phone if you have forgotten your password or to reset your password when necessary.
RMC Email Setup on Mobile Devices
Changes have been made to improve the security of our college email that impacts your ability to access these services. Basic authentication has been turned off for ActiveSync, IMAP and POP.
Going forward, you will not be successful when using the native Apple or Android mobile email apps or the native Apple Mail app on macs to connect your Exchange account. This is due to the fact that even when configured using protocols that support multi-factor authentication, these native apps rely on background processes that use an unsecure method to communicate (ActiveSync) to bypass them.
Forwarding of college email to an external account has also been blocked.
We recommend that you access your RMC email through the app on a supported device platform since this app is known to work with multi-factor authentication methods, providing a second layer of protection if your account password is compromised.
- Download and install the app from the Apple or Google Play Store.
- Launch the app and choose add email account. If prompted, it is important to select Exchange as the type of account.
- Sign in with your RMC email address and password on the RMC login page.
- On the DUO screen, check the remember me for 30 days box and then select send me a push.
- Press the back arrow that says Outlook in the upper left of your screen and you will be all set.
If your device is unable to support the Outlook application, is your best alternative and you can pin the URL to your home screen.
ITS provides support for the Outlook app and Webmail only.
Switching to the Outlook Mobile App
To switch to using the Outlook mobile app, first remove your account from the current email app (Mail, Gmail, Email) on your mobile device and then install and configure the Outlook app using the instructions below. Do NOT delete the app itself.
Before Switching Things to Do
Before switching to the Outlook app, you should check to see if you have Contacts or Calendar items on your device that are not in your Exchange Account.
If you need to remove your account from an app below, follow the steps for your device, but instead of choosing to Add an account, select your account and Remove it. Removing the account will also remove your account from the Calendar, Contacts, and Notes apps if they were added when the account was setup.
We strongly recommend that you first back up any locally stored contacts, calendar items, reminders or notes before proceeding. for other mail methods, including Webmail. Mobile phone/tablet cellular service providers such as offer additional cloud app back up and import options and support.
End users are responsible for transferring their contacts to a supported mail application.
Switching to the Outlook App on an IOS Service – Setup
iOS 14 or Higher
First, remove your Office365 account from the alternative mail app:
- Tap Settings.
- Tap Mail.
- Tap Accounts.
- Tap your Office365 account.
- Tap Delete Account.
- Choose which items (email, calendar, contacts, etc.) you want to delete (we recommend deleting all). This will delete all email, calendar, contacts, etc. from the device.
- Tap Delete Account to confirm.
Next, install the Microsoft Outlook app:
- Download Microsoft Outlook from the App Store.
- Open the app and tap Get Started.
- On the Add Account screen, in the Email Address field, type your RMC email address.
- Tap Add Account.
- On the RMC Login screen, type your RMC email password.
- Tap Sign In.
- You will be prompted to complete login using Duo or Microsoft MFA depending on your constituency.
- Tap Maybe Later when prompted to add another account.
- View the tutorial by swiping or tap Skip.
iOS 13 or Older
Microsoft only supports the two most recent OS release versions. The Outlook app is no longer available for download for iOS 13 or older. If your device is unable to support the Outlook App, is your best alternative. You can pin the URL to the home screen for a similar look and feel to the App.
Switching to the Outlook App on an IOS Device – Contacts
If you were syncing your email contacts with the contacts list on your phone prior to using the Outlook app, and you lost your contacts when you changed to the Outlook app, you can re-add them by following the steps below.
- Tap Settings.
- Tap Contacts.
- Tap Accounts.
- Tap Add Account.
- Tap Microsoft Exchange.
- In the Email Address field, type your RMC email address.
- Enter a description for your account. (e.g., Office 365, UI email)
- Tap Next.
- When prompted, tap Sign In.
- Enter your RMC email password in the Password field.
- Tap Log In.
- You will be prompted to complete login using Duo or Microsoft MFA depending on your constituency.
- If you are prompted about are you trying to sign in with Apple色 choose Yes
- Choose contacts to sync your contacts with your iOS account.
- Tap Save.
Switching from the Gmail App on Android 9.X or Higher
First, remove your Office 365 account from the Gmail app:
- Tap Settings.
- Tap Accounts.
- Select your Office365 account.
- Tap Remove Account. This will delete email, calendar, contacts, etc. from the device.
Next install the Microsoft Outlook app:
- From the Google Play Store, search for and install Microsoft Outlook.
- Tap Open once the install is complete.
- Tap Get Started, and either slide through or skip the introductory tips.
- Type your RMC email and tap Continue. (allow the screen to load the Colleges login page)
- Type your RMC email password. (your RMC email address should already be entered)
- If your RMC email address is not displaying correctly or is misspelled, youll need to touch the back button and re-type it rather than correcting the error on the Colleges login page.
- Tap Log In.
- You will be prompted to complete login using Duo or Microsoft MFA depending on your constituency.
- When prompted to add another account, tap Skip.
- View the tutorial by swiping or tap Skip.
Switching from the Android Email App to the Outloop App
First, remove your Office365 account from the Email app:
Android 9.x or Higher
- Tap Settings.
- Tap Accounts.
- Select your Office365 account.
- Tap Remove Account. This will delete email, calendar, contacts, etc. from the device.
Android 8.x
- Tap the Email icon.
- Tap Settings. (gear icon)
- Select your Office 365 account
- Tap Remove Account. This will delete email, calendar, contacts, etc. from the device.
Installing the Outlook App:
- Search for and download Microsoft Outlook from the Play Store (app store), through Google Play > Apps
- Tap Open once the install is complete.
- Tap Get Started, and either slide through or skip the introductory tips.
- Tap the Office 365 icon.
- Enter your RMC email address, and allow the screen to load the Colleges login page.
- At the login page, add your RMC email password. (your RMC email address should already be entered)
- If your RMC email address is not displaying correctly or is misspelled, youll need to touch the back button and re-type it rather than correcting the error on the Colleges login page.
- Tap Sign In.
- You will be prompted to complete login using Duo or Microsoft MFA depending on your constituency.
- When prompted to add another account, tap Maybe Later.
- You can either skip the tips or tap right arrow to scroll through them.